Triangle Associates approaches consulting as a partnership in which
we and our client are committed to learning through honest diagnosis, joint planning,
candid feedback and appropriate evaluation. By working as a mirror, a sounding board, a
facilitator or a strategist, Triangle Associates takes on a role that meets the needs of
the client and the task. Rarely do we assume just one of these roles: each situation
requires flexibility and an intuitive sense of the appropriate combination.
As a mirror,
Triangle Associates helps an organization confront difficult issues that its members
are reluctant to face. Through confidential interviews, inventories, surveys and focus
groups, we assess the degree to which an organization’s members or employees share
organizational values and the degree to which the culture and behaviors in the
organization support, contradict or alter its mission and goals. Consciously assuming the
role of mirror helps us to separate our own feelings and perceptions from those of the
client and enables us to use them when appropriate and timely.
As a sounding board, Triangle Associates listens and empathizes. Leaders often cannot
discuss sensitive issues with their peers and staff, nor do they always feel comfortable
presenting new ideas. Through this listening and coaching role, we help a leader assess
and improve strategies that will lead to a more effective organization. Acting as a
sounding board also helps defuse conflict situations and reduce stress. Supporting and
nurturing others and keeping a sense of humor are particularly important in times of
conflict and change.
- As a facilitator, Triangle Associates begins a client relationship with few preconceived
ideas. We recognize that every organization is different and that what worked before may
not work again. Our focus in this role is to help the client organization learn to solve
its own problems more effectively. Sometimes this takes the form of teaching through
seminars and workshops that may use problem-based discussions or interactive case studies;
at other times, we facilitate participants’ learning through experiential approaches,
including simulation and role-playing exercises.
- Finally, as a strategist. Triangle Associates helps the client focus on key relationships, the
cause-effect and "if-then" linkages that underlie a group’s understanding
and acceptance of present conditions and future change. We work with leaders to tap the
energy of the organization to clarify values and goals and to develop models and action
plans that will give birth to the future organization.
facilitator, sounding board, mirror – whatever role Triangle Associates plays – our concern for the
client’s needs and our value for problem-solving through collaboration and critical
thinking ensure that a range of opinions and ideas balance and enrich final outcomes. Our
ultimate goal is to cultivate mutual trust and respect and to develop long and satisfying
relationships with each and every client.
Associates. . .
Our Services: Individual
Our Services: Group Process
Our Services: Organizational Development
Moments in Consulting History
Mildred Otis, one of America’s first woman consultants, radically modernized
organizational efficiency with the suggestion to replace stairs in modern office buildings
with teams of employees pulling coworkers up and down open shafts in boxes. Her name for
the new machinery-quality boxes never did catch on, but her recommendation for equality
for women and minorities did.